Rev. 11/11/2024
We want you to be completely satisfied with your purchase. If you need to make a return, please read our policy carefully:
Return Window
Our standard return policy allows customers to return items within 30 days of purchase.
Items must be returned in their original condition with proof of purchase to qualify for a refund or exchange.
Final Sale Products
All products from our NOB (New Open Box) collection are final sale and cannot be returned. However, if a NOB product arrives incorrect or defective, it is not considered final sale andcan be returnedfor a replacement or refund.
Product Condition
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products not in the original packaging or previously installed will be rejected, and a refund will not be issued. Please verify fitment before installation.
If your order arrived damaged, please let us know immediately through support@movatik.com. We will require pictures of the product, the damage, any barcode stickers on the product, the box or bag it shipped in, and the shipping label.
A special note about locks: Locks must be returned with all keys and combination locks must be set to all 0s. If the keys are missing from the return or combinations are not set to 0, the return will only qualify for store credit.
Return Shipping
Return shipping costs are the customer’s responsibility in cases where the product was delivered as described, without defects, damage, or errors on our part. We only cover return shipping for items that arrive damaged, defective, or incorrect due to an error on our side.
For size-related returns, if the size you ordered was delivered correctly, we do not cover the return shipping. We only cover return shipping when an incorrect size was sent due to an error on our part.
We have volume discounts that will provide a discounted shipping rate. If we provide a return label, the cost will be deducted from your refund.
If you use your shipping label, please include your order number in the return package. This is for expediency in processing your return and disbursing a refund. If this is not done, your refund may be delayed until we can find which order the return corresponds to.
Items that require freight shipping will have a higher cost determined by the carrier's rates. In these cases, we will reach out to confirm the return. Items that are shipped by freight include but are not limited to: racks and large bags.
Shipping costs paid by the customer
Shipping costs paid by the customer at purchase are non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Processing Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Rejected Returns
Do not return items that have been used or installed without notifying us first. All used, installed items that we receive without previous notification will be rejected, and no refund will be issued. All products are thoroughly inspected and photographed when received as proof. The customer is responsible for providing postage to recover these products or paying a postage fee for us to ship the product back.
Do not return items after the return window has passed, they will be rejected and no refund will be issued.
Charge Restocking Fee
We reserve the right to charge a 50% restocking fee for all items returned not in new condition. This fee will only apply to all previously installed products or with clear signs of usage.
Return to Customer
Upon request, the product can be shipped back to the customer, at the customer's expense, and no restocking fee will be processed.
Chargebacks
Important! Once a Chargeback has been filed, we are not allowed to issue a refund.
In the event of a Chargeback claim being filed, we will submit all available evidence to the cardholder's bank. Please note that Chargeback claim reviews may take 65 to 75 days after the transaction is made. In a few cases, the review can take longer than 75 days.
Please contact our Customer Service team before submitting any chargeback claims.
Start a Return
To start a return, log into your account, find the order you want to return, click "Request return" and follow instructions
Shipment processing time:
All orders are processed within one to two business days. Orders with Economy shipping methods (5-8 business days) may take up to 5 business days to ship. Please plan accordingly.
Please be advised that we are not responsible for delays beyond our control including, but not limited to, carrier issues, weather phenomena, acts of terror, riots, etc. As such, these delays are not counted towards our shipment estimates. Cancellations while a shipment is en-route during these events are possible, but will incur a fee charged by the carrier which will be deducted from any refund, replacement, or exchange. Additionally, we are not responsible for shipments delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer. Please ensure all shipping details are accurate at checkout. Any additional shipping fees resulting from such errors will be the responsibility of the customer.
Cut-off time:
All orders placed before 4:00 PM EST (Mon-Fri) will be processed the same day, orders after 4:00 PM EST and or weekends will be processed the following business day.
Shipping From:
Besides our own Fulfillment Centers located in Miami, FL, and Amazon's Fulfillment Network, we have partnered with several distributors and manufacturers all across the US to deliver your order faster. Estimated transit time is calculated based on your shipping address and where the product is shipping from. Most orders are delivered within 2 to 5 business days.
Shipping Times:
At checkout, all shipping rates will provide an estimated delivery time.
Shipping Charges:
Orders under $100
We charge shipping on orders under $100
Orders from $0.00 to $19.99 shipping charge is $15.95
Orders from $20 to $49.99 shipping charge is $12.95
Orders from $50 to $99.99 shipping charge is $9.95
Orders over $100 are free shipping
Freight
Freight Shipping will be charged for products that cannot be shipped via regular parcel (USPS, UPS & FedEx) due to weight restrictions or dimensions. If we are required to ship Freight, shipping will be charged to the customer and it is not refundable.
Shipping Methods:
Ground Shipping (2 to 5 business days)
We ship orders via FedEx Ground. The estimated transit time is calculated and shown at checkout and transit time varies depending on shipping & delivery location.
Multi-Item Orders
Estimated delivery is calculated based on the slowest delivery method, some products might arrive sooner than estimated.
For orders with a high quantity of items, we ship directly to the customer and multiple tracking numbers and boxes are to be expected. We do not offer the option of consolidating orders before shipping.
Shipment to P.O. boxes or APO/FPO addresses:
We are currently not shipping to APO/FPO/DPO addresses.
We are currently not shipping to P.O Boxes.
Shipment confirmation & Order tracking:
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Holidays:
We are closed to celebrate all Federal Holidays and shipment processing might be delayed. Please plan accordingly.
Federal Holidays
New Year’s Day January 1
Martin Luther King’s Birthday 3rd Monday in January
Washington’s Birthday 3rd Monday in February
Memorial Day last Monday in May
Juneteenth National Independence Day June 19
Independence Day July 4
Labor Day 1st Monday in September
Columbus Day 2nd Monday in October
Veterans’ Day November 11
Thanksgiving Day 4th Thursday in November
Christmas Day December 25
Damages:
We (Movatik) are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Thank you for shopping at Movatik.com
