Refund Policy
Rev. 10/20/2026
We want you to be completely satisfied with your purchase. If you need to make a return, please read our policy carefully:
Return Window & Label Validity
Our return policy allows customers to request and ship returns within 30 calendar days from the date the product is delivered.
Once a return label is issued, customers must ship the item back within this 30-day window.
Labels not used within this timeframe will expire and the return request will be void.
Returns must be packaged and scanned by the carrier before the 30-day period ends.
Final Sale Products
All products from our NOB (New Open Box) collection are final sale and cannot be returned. However, if a NOB product arrives incorrect or defective, it is not considered final sale. Please email support@movatik.com with your order number and photos, and we will make it right with a replacement or refund.
Free Exchange Policy (Same Model & Price)
We understand that selecting the correct size or fit can sometimes require an adjustment. For this reason, we offer free exchanges under the conditions outlined below:
The exchange is for the same product model
The exchange item is the same price as the original purchase
The item meets all return eligibility requirements
The exchange request is submitted within the return period
Under these conditions:
No exchange fee will be charged
No restocking fee will apply
A free return label is provided
If the replacement item differs in price, the customer will be responsible for paying the price difference.
Product Condition
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products not in the original packaging or previously installed will be rejected, and a refund will not be issued. Please verify fitment before installation.
If your order arrived damaged, please let us know immediately by starting a return through our returns portal at https://movatik.com/apps/redo/returns-portal/login and selecting "Item arrived damaged or defective." We will require pictures of the product, the damage, any barcode stickers on the product, the box or bag it shipped in, and the shipping label.
A special note about locks: Locks must be returned with all keys and combination locks must be set to all 0s. If the keys are missing from the return or combinations are not set to 0, the return will only qualify for store credit.
Return Shipping
Orders that included Checkout+ at checkout receive a free prepaid return label.
For orders without Checkout+, exchanges include a free return label. For refunds and store credit, return shipping costs are the customer's responsibility in cases where the product was delivered as described, without defects, damage, or errors on our part. We always cover return shipping for items that arrive damaged, defective, or incorrect due to an error on our side.
For size-related returns on orders without Checkout+, if the size you ordered was delivered correctly, we do not cover the return shipping for refunds or store credit. We only cover return shipping when an incorrect size was sent due to an error on our part.
We have volume discounts that provide a discounted shipping rate. When you start a return through our returns portal, our discounted label rate is charged at the time of your return request if your return shipping is not covered.
If you use your own shipping label, please include your order number in the return package. This is for expediency in processing your return and disbursing a refund. If this is not done, your refund may be delayed until we can find which order the return corresponds to.
Items that require freight shipping will have a higher cost determined by the carrier's rates. In these cases, we will reach out to confirm the return. Items that are shipped by freight include but are not limited to: racks and large bags.
Shipping costs paid by the customer
Shipping costs paid by the customer at purchase are non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Processing Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Rejected Returns
Do not return items that have been used or installed without notifying us first. All used, installed items that we receive without previous notification will be rejected, and no refund will be issued. All products are thoroughly inspected and photographed when received as proof. The customer is responsible for providing postage to recover these products or paying a postage fee for us to ship the product back.
Do not return items after the return window has passed, they will be rejected and no refund will be issued.
Charge Restocking Fee
We reserve the right to charge a 50% restocking fee for all items returned not in new condition. This fee will only apply to all previously installed products or with clear signs of usage.
Return to Customer
Upon request, the product can be shipped back to the customer, at the customer's expense, and no restocking fee will be processed.
Chargebacks
Important! Once a Chargeback has been filed, we are not allowed to issue a refund.
In the event of a Chargeback claim being filed, we will submit all available evidence to the cardholder's bank. Please note that Chargeback claim reviews may take 65 to 75 days after the transaction is made. In a few cases, the review can take longer than 75 days.
Please contact our Customer Service team before submitting any chargeback claims.
Start a Return
To start a return, visit our returns portal at https://movatik.com/apps/redo/returns-portal/login, enter your order number and email, select the items you want to return, and follow the instructions.