
Blackburn EX-1 Rear Rack Black
Get 15% OFF full priced products, code: GET15
Get 15% OFF full priced products, code: GET15
Constructed of aircraft-grade aluminum, the EX-1 is simple, versatile and solid.
Rev. 11/11/2024
We want you to be completely satisfied with your purchase. If you need to make a return, please read our policy carefully:
Return Window
Our standard return policy allows customers to return items within 30 days of purchase.
Items must be returned in their original condition with proof of purchase to qualify for a refund or exchange.
Final Sale Products
All products from our NOB (New Open Box) collection are final sale and cannot be returned. However, if a NOB product arrives incorrect or defective, it is not considered final sale andcan be returnedfor a replacement or refund.
Product Condition
The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products not in the original packaging or previously installed will be rejected, and a refund will not be issued. Please verify fitment before installation.
If your order arrived damaged, please let us know immediately through support@movatik.com. We will require pictures of the product, the damage, any barcode stickers on the product, the box or bag it shipped in, and the shipping label.
A special note about locks: Locks must be returned with all keys and combination locks must be set to all 0s. If the keys are missing from the return or combinations are not set to 0, the return will only qualify for store credit.
Return Shipping
Return shipping costs are the customer’s responsibility in cases where the product was delivered as described, without defects, damage, or errors on our part. We only cover return shipping for items that arrive damaged, defective, or incorrect due to an error on our side.
For size-related returns, if the size you ordered was delivered correctly, we do not cover the return shipping. We only cover return shipping when an incorrect size was sent due to an error on our part.
We have volume discounts that will provide a discounted shipping rate. If we provide a return label, the cost will be deducted from your refund.
If you use your shipping label, please include your order number in the return package. This is for expediency in processing your return and disbursing a refund. If this is not done, your refund may be delayed until we can find which order the return corresponds to.
Items that require freight shipping will have a higher cost determined by the carrier's rates. In these cases, we will reach out to confirm the return. Items that are shipped by freight include but are not limited to: racks and large bags.
Shipping costs paid by the customer
Shipping costs paid by the customer at purchase are non-refundable.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Processing Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
Rejected Returns
Do not return items that have been used or installed without notifying us first. All used, installed items that we receive without previous notification will be rejected, and no refund will be issued. All products are thoroughly inspected and photographed when received as proof. The customer is responsible for providing postage to recover these products or paying a postage fee for us to ship the product back.
Do not return items after the return window has passed, they will be rejected and no refund will be issued.
Charge Restocking Fee
We reserve the right to charge a 50% restocking fee for all items returned not in new condition. This fee will only apply to all previously installed products or with clear signs of usage.
Return to Customer
Upon request, the product can be shipped back to the customer, at the customer's expense, and no restocking fee will be processed.
Chargebacks
Important! Once a Chargeback has been filed, we are not allowed to issue a refund.
In the event of a Chargeback claim being filed, we will submit all available evidence to the cardholder's bank. Please note that Chargeback claim reviews may take 65 to 75 days after the transaction is made. In a few cases, the review can take longer than 75 days.
Please contact our Customer Service team before submitting any chargeback claims.
To start a return, log into your account, find the order you want to return, click "Request return" and follow instructions
Great Experience & Even Better Customer Service and Response to Delayed Delivery on the Part of UPS.
Erica
Nice product and fast service
Jay Lacasse
The price you were charging for the knee warmers combined with free shipping was nearly unbelievable.
Robert
Movatik.com, your ultimate destination for high-quality bicycle parts from renowned brands.
As a multichannel retailer, we are dedicated to providing cyclists with the best products and exceptional service.
At Movatik, we curate a vast selection of top-notch bicycle parts, ranging from components to accessories, ensuring that every rider can find what they need to enhance their cycling experience. With our focus on excellent customer service, fast shipping, and competitive pricing, we strive to be your go-to source for all your cycling needs.
To start a return, log into your account, find the order you want to return, click "Request return" and follow instructions.
Please contact our customer service team with your order number and the reason for the return. Our team will assist you with the next steps and ensure a smooth refund process.
Currently, we do not offer international shipping
You will see an availability indicator on the product page below the product price.
You can reach us through our online contact form or email us at support@movatik.com
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