The Movatik Customer Service Representative is the front line between the company and our customers. This role will be tasked with answering customer questions, providing detailed explanation of our product and services, and problem resolution before, during or after the sale while striving to ensure an exceptional customer experience when buying both Online or in person.
About the Role:
- Full-Time
- Monday to Friday from 9:00am - 6:00pm
- Assist with questions and provide knowledgeable recommendations to customers
- Guide customer during the purchasing process via chat, phone, or email
- Help in-store customer with questions
- Process in-store orders through POS system
- Process refunds or exchanges ensuring customer satisfaction
- Resolve customer complaints via phone, email, messaging app or social media
- Respond and solve Amazon's & Walmart customers questions and concerns via the Buyer Messages
- chat on Amazon Seller Central and Walmart Seller Central within the allowed time range -Weekends included
- Advise on company information and policies
- Inform customer of current deals and promotions.
- Build sustainable relationships and trust with customer accounts through open, honest, friendly, and interactive communication, even if we lose the sale. Always solve the customers problem
- Provide accurate, valid, and complete information by using all tools available
- Think outside the box and always try to resolve customer issues
- Maintain 100% positive feedback on our Amazon Seller Account
- Provide knowledgeable response to product related questions on our website and store
- In person - Doral, FL. Location
- English is required – professional proficiency (writing and speaking)
- Spanish is required – Professional proficiency (writing and speaking)
- Excellent communication and presentation skills ‐ problem‐solving
- Experience with E‐commerce Platforms – Shopify (optional)
- Special interest in cycling and other outdoor sports
- Ability to multi‐task, prioritize, and manage time effectively
- Friendly and charismatic
- Knowledge about cycling products, gear, components.
Benefits:
- Competitive Salary
- Industry Leading Employee Discounts
Contact us:
- Email: support@movatik.com
- Phone: (833)-668-2845