Pacsafe Metrosafe X 16" Commuter Backpack Unisex - Slate

Looking for Another Size or Color?

Finding the perfect size or color for your desired product is easy! Follow these simple steps:

1. Navigate to the Product Page: Start by visiting the product page of the item you're interested in.
2. Check the Available Options: In the product title or description, you'll find the size or the color of the product.
3. Select Your Preference: Click on the size or color swatch that suits your needs. The product image and details will update to reflect your selection.
4. Add to Cart: Once you've selected the right size or color, simply click "Add to Cart" to proceed with your purchase.
5. Use the Filters: If you can´t find the size or the color your looking for, you can search the results page, use the filters on the left-hand side to narrow down products by size, color, or other attributes.

If you can't find the size or color you're looking for, you can also:

• Contact Us: Reach out to our customer service team for assistance. They can help you locate the item or suggest similar products that meet your criteria.

Happy shopping! If you have any further questions, feel free to contact us.

Free shipping available on all orders above $99.99

Shipment processing time:

All orders are processed within one to two business days. Orders with Economy shipping methods (5-8 business days) may take up to 5 business days to ship. Please plan accordingly.

Please be advised that we are not responsible for delays beyond our control including, but not limited to, carrier issues, weather phenomenons, acts of terror, riots, etc. As such, these delays are not counted towards our shipment estimates. Cancellations while a shipment is en-route during these events are possible, but will incur a fee charged by the carrier which will be deducted from any refund, replacement, or exchange.

Shipping Times:

At checkout, all shipping rates will provide an estimated delivery time.

Shipping Charges: 

• Orders under $100

We charge shipping on orders under $100

• Order from $0.00 to $9.99 shipping charge is $14.95
• Order from $10.00 to $29.99 shipping charge is $9.95
• Order from $30.00 to $99.99 shipping charge is $7.95
• Freight

Freight Shipping will be charged for products that cannot be shipped via regular parcel (USPS, UPS & FedEx) due to weight restrictions or dimensions. If we are required to ship Freight, shipping will be charged to the customer and it is not refundable.

Shipping Methods: 

• Ground Shipping (2 to 5 business days)

We ship orders via FedEx Ground. The estimated transit time is calculated and shown at checkout and transit time varies depending on shipping & delivery location.

Shipment to P.O. boxes or APO/FPO addresses:

We are currently not shipping to APO/FPO/DPO addresses.

We are currently not shipping to P.O Boxes.

Shipment confirmation & Order tracking:

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. 

Damages:

We (Movatik) are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We want you to be completely satisfied with your purchase. If you need to make a return, please read our policy carefully:

Return Window

We have a 365 day return policy. Orders returned within 150 days will be refunded, while orders returned between days 151-365 will only be eligible for store credit.

Product Condition

The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Products that are not in the original packaging or have been previously installed will be rejected, and a refund will not be issued. Please verify fitment before installation.

If your order arrived damaged, please let us know immediately through support@movatik.com. We will require pictures of the product, the damage, any barcode stickers on the product, the box or bag it shipped in, and the shipping label.

A special note about locks: Locks must be returned with all keys and combination locks must be set to all 0s. If the keys are missing from the return or combinations are not set to 0, the return will only qualify for store credit.

Return Shipping

We have volume discounts that will provide a discounted shipping rate. If we provide a return label, the cost will be deducted from your refund.

If you choose to use your own shipping label, please include your order number in the return package. This is for expediency in processing your return and disbursing a refund. If this is not done, your refund may be delayed until we can find which order the return corresponds to.

Items that require freight shipping will have a higher cost determined by the carrier's rates. In these cases, we will reach out to confirm the return. Items that are shipped by freight include but are not limited to: racks and large bags.

Shipping costs paid by the customerShipping costs paid by the customer at purchase are non-refundable.

Damages and IssuesPlease inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Processing RefundsWe will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Rejected Returns

Do not return items that have been used or installed without notifying us first. All used, installed items that we receive without previous notification will be rejected, and no refund will be issued. All products are thoroughly inspected and photographed when received as proof. The customer is responsible for providing postage to recover these products or paying a postage fee for us to ship the product back.

Do not return items after the return window has passed, they will be rejected and no refund will be issued.

Charge Restocking FeeWe reserve the right to charge a 50% restocking fee for all items returned not in new condition. This fee will only apply to all previously installed products or with clear signs of usage.

Return to CustomerUpon request, the product can be shipped back to the customer, at the customer's expense, and no restocking fee will be processed.

ChargebacksImportant!Once a Chargeback has been filed, we are not allowed to issue a refund.

In the event of a Chargeback claim being filed, we will submit all available evidence to the cardholder's bank. Please note that Chargeback claim reviews may take 65 to 75 days after the transaction is made. In a few cases, the review can take longer than 75 days.

Please contact our Customer Service team before submitting any chargeback claims.