Customer Service Specialist — Movatik Skip to content

Customer Service Specialist

Job description:

The Movatik Customer Service Specialist is the front line between the company and our customers. This role will be tasked with answering customer questions, providing detailed explanation of our product and services, and problem resolution before, during or after the sale while striving to ensure an exceptional customer experience.

About the Role:
  • Full-Time
  • Monday to Friday from 9:00am - 6:00pm
  • Assist with questions and provide knowledgeable recommendations to customers
  • Guide customer during the purchasing process via chat, phone, or email
  • Process refunds or exchanges ensuring customer satisfaction
  • Resolve customer complaints via phone, email, messaging app or social media
  • Respond and solve Amazon's & Walmart customers questions and concerns via the Buyer Messages
  • chat on Amazon Seller Central and Walmart Seller Central within the allowed time range -Weekends
  • included-
  • Advise on company information and policies
  • Inform customer of current deals and promotions.
  • Build sustainable relationships and trust with customer accounts through open, honest, friendly, and
  • interactive communication, even if we lose the sale
  • Provide accurate, valid, and complete information by using all tools available
  • Think outside the box and always try to resolve customer issues
  • Operate the POS System for local orders
  • Maintain 100% positive feedback on our Amazon Seller Account
  • Provide knowledgeable response to product related questions on our website and store
Requirements:
  • English is required – professional proficiency (writing and speaking)
  • Spanish – Professional proficiency (writing and speaking) (Optional)
  • Excellent communication and presentation skills ‐ problem‐solving
  • Experience with E‐commerce Platforms – Shopify (optional)
  • Special interest in cycling and other outdoor sports
  • Ability to multi‐task, prioritize, and manage time effectively
  • Friendly and charismatic
  • Knowledge about cycling products, gear, components.

Benefits:

  • Competitive Salary
  • Industry Leading Employee Discounts
  • Performance Bonus

Contact us:

  • Email: support@movatik.com
  • Phone: (833)-668-2845
3579 NW 82nd Ave. Doral, FL. 33122